Shipping policy

Thank you for shopping with Off The Square! We’re so grateful you’re here. Below is everything you need to know about how your order ships.

Processing Time

Most orders ship within 1–3 business days once the item has arrived to us.

Preorders will be noted in the product description with estimated arrival dates.

Please keep in mind:

• Weekends + holidays do not count as business days.

• Processing time may be longer during special events or high-volume seasons.

Shipping Rates

Shipping costs are calculated at checkout based on weight, destination, and carrier rates.

Shipping Carriers

We typically ship through USPS or UPS.

Once your package is scanned by the carrier, any transit delays are outside of our control.

Tracking Your Order

You’ll receive a confirmation email with tracking information as soon as your order ships. Please allow 24–48 hours for tracking to update.

Local Pickup

Local pickup is available at our stores during business hours. You’ll receive an email when your order is ready.

Lost, Stolen, or Delayed Packages

We are not responsible for:

• Packages marked delivered

• Packages lost or damaged in transit

• Delays caused by the carrier

If your package is lost or delayed, please contact the carrier with your tracking number so they can assist.

Shipping Fees

Shipping fees are non-refundable and not eligible for store credit.

Address Issues

Please double-check your shipping address at checkout.

If an address is entered incorrectly and the order is returned to us, the customer is responsible for paying a new shipping fee.

Questions?

We’re here to help! Please email us anytime at:

offthesquareboutiques@gmail.com

Thank you for supporting our small business and shopping with us! 🤍